DIRECTOR - QUALITY & SERVICE COMPLIANCE

Quality executive with successful experience leading operations in quality assurance and compliance within large corporate environments - generating significant cost savings.



Process Improvement: Successful reorganizing, standardizing, and streamlining of processes, policies, and procedures to maximize customer service performance and quality across operations.
Customer Experience: Provide solutions to improving customer experiences and integrating performance measurement systems that influence bottom-line results.
Compliance: Excel at devising and executing compliance tools and business solutions to deliver increased quality, productivity, and ROI.
Leadership: Highly effective at building and directing cross-functional teams to design and deploy corporatewide, compliant quality systems vital to achieving quality, industry, and regulatory certifications.

To learn more about Darlene Conover, click here.