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Leadership / Employee Management
Accomplished complete recovery of data center after hurricane hit facility by executing recovery plan and coordinating team. All data and services were restored within 48 hours of disaster, and not one byte of data was lost.
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Produced and established five-criterion tool to evaluate data center employees for yearly performance reviews. Under evaluation process, only 3 of 15 original hires left company in seven years.
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Secured new, larger, and less expensive storage area network solution after flood destroyed data by involving staff and vendors in technical decisions and arranging appropriate training.
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Decreased average time to close help desk tickets from more than three days to two by implementing metric giving users the ability to enter issues directly, documenting all open issues, and tracking average ticket closure time.
Hired effective, 18-employee staff to operate data center around clock within critical 18-month timeframe by collaborating with Human Resources team on job descriptions, recruiting, interviewing, and employee indoctrination. Data center went live on time and on budget with all necessary staffing.
Implemented new frame, relay-based wide area network with connectivity requirements for 90 sites worldwide on time and within 24-month deadline by effectively directing team of network engineers, providing project scope and milestone management, holding daily team status meetings, and producing weekly vendor status reports.
Project Management
Led project in designing and implementing data center facility from ground up, creating access to company's worldwide ERP system. Project required coordinating vendors, schedules, and design, and installing approvals as well as form and fashion.
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Directed implementation of new data center, sending it live four months after original center was destroyed in natural disaster, minimizing daily $9,000 charges for hot site. In addition, secured new equipment with expanded capabilities for $1.2 million when original data center equipment cost $4 million.
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Created and executed outsource plan for company's central data center including developing and tracking vendor selection, project timetables, milestones, and internal resource management. As a result of effective coordination, entire data center was moved to outsource vendor facility with no data loss and only 24 hours of down time.
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Developed full disaster recovery plan for data center by managing team and through partnership with SunGard support services.
Built help desk support process for company's worldwide ERP, which included installing two-tier support structure and new software product. In addition, developed new policies and procedures for support structure and provided software setup configuration support and key end-user training.
Process Management
Resolved problems in assigning trouble tickets with help desk software on 24-hour basis by using existing resources to develop assignment criteria matrix that appropriately assigned tickets to more experienced technicians, and by training technicians to execute matrix, eliminating need to hire additional technicians.
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Reduced company's total cost of PC ownership to one-third of industry standard by managing project and team in implementing companywide standard for desktop hardware, desktop software, network interface cards, and implementation of support service-level agreements.
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Achieved 99.9% planned system availability for customer access across country and around clock, improving from 99% by managing daily system schedules and developing necessary staff shift resources required for system workload.
Successfully implemented computer associates' help desk software for corporate headquarters, supplying support for 250 corporate PC users and providing for direct end-user problem entry and issue tracking.
Technical Execution
Diminished clock punch errors 80%, decreased employee time approval from two days to one, and enabled payroll detail to be approved and input into corporate system in one day instead of two by developing plant-wide manpower shift scheduling, supervisor approval, and payroll entry system.
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Devised IT environment for company's largest manufacturing facility, providing all plant users connection to corporate network and business systems. Messaging, budgeting, business accounting, local productivity, and efficiencies were all provided and/or improved as a result.
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5% reduction in line time achieved through requirement development for computer-integrated manufacturing system (CIM) that collected program logic controller (PLC) machine data and integrated it with corporate enterprise management system (ERP).
Designed, coded, and implemented 401(k) retirement system for entire company on time with detailed reporting and loan tracking for all participants companywide.
Financial Control
Maintained on-budget operations for seven years by implementing budgeting tool that tracked and provided quarterly accounting updates.
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Vendor Management
Saved $600 monthly and $30,000 during contract term by negotiating new five-year disaster recovery contract that included new equipment, additional disk space, and WAN connection after flood destroyed original data center.
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