Ian Final

Achievements

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Leadership
- Improved service margins and profitability by achieving 100% additional sales revenue in 2005 and hitting a record high of $400 million in sales and service in 2006 by analyzing pricing structure and developing new services pricing. Awarded the General Manager Recognition award for outstanding business results. For more information, click here.
- Captured more than $3 million in additional sales and averted profit erosion on existing projects by proposing and implementing a customer solution that provided a dedicated technical resource to address non-project-related customer support issues. For more information, click here.
- Produced $100 million in additional sales growth by creating and promoting a policy of cross-training and knowledge-sharing that provided firm the flexibility and ability to staff twice as many projects. For more information, click here.

Technical Solution Architect & Innovator
- Generated $300,000 in revenue growth by developing new tools to analyze, identify, and resolve system performance issues for existing networks, which were sold as a service and a prerequisite to new product introductions. For more information, click here.
- Led implementation of a cost-effective and efficient labeling system for cables used in national deployments by creating a labeling method that could be applied to all other deployments using similar cables and saving an estimated $300,000 annually. For more information, click here.
- Saved $250,000 by developing a process to address deficiencies within first-generation software components used for building network databases, significantly reducing deployment time by up to six months for entire nationwide project. For more information, click here.
- Developed software tools to analyze data and assist in problem resolution. Problem identified as every 10th data packet was getting lost, which resulted in slow data rates. The software code was corrected and the problem was cleared. For more information, click here.

Project Management
- $1 million in lost sales averted by developing and implementing a risk management tool to evaluate and minimize project-related risks and costs with proposed solutions costing less than 5% of potential impact. For more information, click here.
- Developed an improved strategy for 30-market deployment to better meet company and customer goals, saving more than $3 million. For more information, click here.

Global Account Management
- Achieved more than $5 million in revenue growth by establishing and cultivating key relationships vital to securing future business growth. For more information, click here.
- Cultivated and turned around a customer relationship. The improvement in customer satisfaction resulted in additional project work in that region that exceeded $4 million in 12 months.

Budget Management / Cost Control
- Created tools to automate the porting of databases across different platforms, saving $1 million in additional labor. For more information, click here.
- $120,000 new revenue stream created by introducing changes within pre-deployment activities to perform system health checks in advance of deployment vital to identifying and resolving costly issues prior to visiting sites. For more information, click here.

Field Engineering Installations & Integration
- Deployed more than 30 new switching installations on time and under budget through efficient use of resources and direction of the installation team. Superior skills at problem resolution and troubleshooting greatly impacted the speed at which the installation was bought into commercial service.
- Promoted rapidly through the organization and recruited to lead teams of installers across the south coast of England. Trained junior engineering staff to deploy and commission digital switching systems.
- Diagnosed a simple design flaw that saved hundreds of hours of research and software review.
- Introduced Cellular Telecommunications for the first time in the Gambia, West Africa. Convinced the customer to expand immediately netting the company additional revenues of approximately $300,000 and the additional increase in calling capabilities greatly improved communications network for the local government.

Ian Final
4809 E. Thistle Landing Drive,
Suite 100
Phoenix, AZ 85044
info@scc.com