James Ideal
SENIOR GLOBAL OPERATIONS EXECUTIVE | GM
Achievements
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- Reduced costs $2.2 million by eliminating waste within order fulfillment processes while increasing organizational efficiency 17%. For more information, click here.
- Improved service levels 82% while lowering operating costs $1.2 million as result of identifying and reorganizing region's strategic priorities. For more information, click here.
- Improved service levels 60% and reduced time to market by three days after gaining 95% response rate on customer survey of five international markets. For more information, click here.
- Designed seven different, successful, and progressive organizational models for evolving and developing organizations ranging from 5 to 450 employees. For more information, click here.
- $50 million return on invested capital projected as result of leading cross-functional, cross-brand leadership team to develop comprehensive value chain strategy. For more information, click here.
- Enabled projected global growth of $5 billion by overcoming confusion, resistance, and inaction within team. For more information, click here.
- 26% reduction to call volumes and 50% improvement in service levels achieved by developing and implementing new e-commerce sales and service programs. For more information, click here.
- Successfully managed $6 million budget at 1% under plan.
- Deployed new data entry tool across five regions that allowed for reallocation of three employees and reduced claims by $750,000.
- Established comprehensive, end-to-end scorecard projected to produce $11.2 million savings through 24% increase in organizational productivity. For more information, click here.
- Improved organizational efficiency equivalent to nine head count as result of standardizing reports and reducing 85% of number of available reports.
- Reduced technology expenditures 8% and drove average 38% return on invested capital for all technology enhancements. For more information, click here.
- Successfully managed 30+ major enhancement and upgrade projects with less than 4% variance in budget.
- Aligned services to marketplace management strategies in order to produce maximum revenue growth and profitability, generating grade "A" level services to 80% of account base. For more information, click here.
- Worked alongside SAP to develop 30 major pieces of strategically relevant functionality as part of standard future SAP packages. For more information, click here.
- Reduced operating costs $4.3 million annually as result of leading cross-functional management team to optimize resources. For more information, click here.
- Successfully managed six implementations of fully integrated, enterprise-wide system solutions totaling $100 million in costs.
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