- Revised criteria for external investigators and standardized reporting requirements. Reduced investigation costs $650,000. For more information, click here.
- Championed implementation of safety intervention programs, reducing severe claims per 100 covered workers 20%. For more information, click here.
- Consolidated eight forms into one OSHA- and HIPAA-compliant first report of injury form, saving $25 million in process-reduction costs. For more information, click here.
- Sustained nation's lowest workers' compensation rates published .
- Reduced lag time between service date and payment date to the medical provider 51% between 1995 and 2003.
- Created new business model for claims and safety management, reducing premium rates 34%. For more information, click here.
- Testified before state legislature with plan to transition unemployment system to 22 facilities and new telecommunications systems. For more information, click here.
- Implemented claims management procedures to support injured workers, reducing temporary paid days 52% and the average number of days paid per claim 62%.
- Boosted first-call resolution for customers contacting call center 16% and average number of daily calls 2%.
- Diminished premium audit lag time from audit submission date to Internet posting date from 39.4 days to 6.3 days.
- Increased determination of claims within 14 days from 1% to 70%.
- Reengineered quarterly magazine distribution to more than 125,000. Magazine was recognized as “Best in Show.”
- Negotiated and passed legislation to cap temporary benefits and establish clear definition of permanent total disability. Saved between $2.5 million and $3.3 million annually. For more information, click here.
- Secured legislative and board approval to replace company's deteriorating information technology platform. Projected to recoup investment within five years. For more information, click here.
- Negotiated legislation that eliminated the experience modifier cap of 1.75. Allowed organization to more equitably redistribute $425,000 annually in premium costs to high-loss policyholders.
- Partnered with policyholders and medical providers to provide advanced summits to best address key physical and emotional issues for policyholders hurt on the job.
- Collaborated to create grant programs. Reduced claim filing lag 37%, medical costs 11%, and wage replacement payments 22%.
- Worked with University's Biodynamics Laboratory to develop lifting guidelines and reduce frequency and severity of initial and recurring back claims. Study received award for outstanding, original research.
- Spearheaded implementation of evidence-based treatment and disability guidelines, decreasing annual ultimate claims allowance rate from 93% to 90%. For more information, click here.
- Led consolidation plan for 21 customer-driven offices into 16, streamlining operations and reducing administrative costs $7 million annually. For more information, click here.
- Curtailed healthcare payouts $4 million from 2003 to 2004 despite medical inflation of 4.42%.
- Decreased total workforce from 4,100 to 2,650 and improved business performance. Operated on budget $10 million less in 2004 than in 1995.
- Implemented early claim reporting incentive program, paying policyholders first $250 of claim if reported within one business day. Increased early reporting of claims 450%. For more information, click here.
- Collaborated with Insurance Company to create $600 all-states rider to cover employees' out-of-state on a temporary or incidental basis.
- Took aggressive action to implement Drug-Free Workplace Program (DFWP) to help policyholders deter, detect, and correct actions related to substance use that affected workplace safety.
- Lowered return-to-work time following injuries 48% for workers.
- Established performance-based discount programs, reducing claim filings per 100 workers 3.7%. For more information, click here.
- Facilitated passing of legislative rules that required prescribers to document need for brand medication over generic medication. Reduced branded drug expenses $300,000 annually.
- Redesigned the delivery of core services in order to reduce bureaucracy, incorporate customer-driven programs, and empower employees; resulted in estimated savings of $80 to $100 million.
- Executed cutting-edge safety programs, which helped reduce medical-only claims 13% and lost-time claims 42%. For more information, click here.
- Increased “Three Point Contacts” to injured worker, physician, and employer within 24 hours of claim 20%.
- Assisted in spearheading e-business initiative, boosting online claims to 100,000. Increased premium payments online from $1.5 million to $200 million.
- Reduced filing lag time more than 69% between 1995 and 2003.
- Stabilized and reduced premium rates 34% and returned more than $10 billion to policyholders between 1995 and 2004.
- Led bankruptcy filling of approximately 6,200 active claims and 1,765 outstanding asbestosis claims that had been held in abeyance for more than one year. Total costs for first year were maintained at $4.9 million and management of bankruptcy required no additional assessments to self-insured guarantee fund.
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