Tom Kahn
IT & BUSINESS TRANSFORMATION EXECUTIVE / CONSULTANT
Achievements
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- Generated more than 3% of sales contribution by launching fully functional B2C website; site was managed as standalone P&L cost center. For more information, click here.
- 50% improvement in lead-time compliance achieved through development of data warehouses for executive management team. Defective good rates were reduced 20%. For more information, click here.
- Converted client assets to SaaS in order to improve web content management; generated $324,000 in additional revenue. For more information, click here.
- Developed company's branding strategy.
- Increased sales 10% by implementing targeted email marketing campaign.
- Reduced driver overtime 46% by implementing route and drive tracking system to ensure deliveries within quoted times. On-time deliveries improved to more than 90%. For more information, click here.
- Restructured client's roadmap and blueprint for implementation of SAP and collaborated to implement project. For more information, click here.
- Delivered company's transit inventory visibility system and improved vendor lead times more than 47%. Sales increased 7% and damaged inventory reduced 20%.
- 97% PLU accuracy achieved by implementing and integrating order management with POS. Margin/COGS improved 16%.
- 59% web customer return rate and 5% in-store return rate realized after developing 3-D planner.
- Established central customer service center that used automated call confirmation; reduced on-hold time 100% and lost calls to 3%; transfers outside call center were reduced to less than 10%. For more information, click here.
- Collaborated with client to define blueprint and requirements for Oracle e-business application set and led project management on as-needed basis.
- Researched, chose, and led implementation of company's new ERP system.
- 40% inventory, 10-day lead times reductions achieved by integrating CAD and CAM systems with MRP II system. 90% of expeditors were eliminated.
- Selected and implemented new MRPII and ERP system in preparation of LBO.
- Automated payroll processing process and eliminated accuracy. HR productivity improved 1.5 FTE. For more information, click here.
- Maintained application portfolio by working with external/internal teams on application framework/set; reduced staff 17%.
- Developed first-to-market website and contributed 3% of revenue within 135 days.
- Fostered communication and focus on end users by initiating best practices, measurements, and expectations to complete value-added projects. For more information, click here.
- Cultivated proactive issue resolution with staff and reduced turnaround for issue resolution to less than 24 hours. Projects completion times completed within 6% of timeframe and budgets.
- 45% improvement in on-time delivery rates realized by launching call center with automated survey system. For more information, click here.
- 15% increase in funding of fees and $750,000 improvement in cash flow after automating private-label credit processing for two primary credit providers.
- Spearheaded vertical integration system strategy following company's acquisition; on-time delivery of goods rate exceeded 90% with less than 1% defect rate. For more information, click here.
- 22% staff reductions achieved by outsourcing computer utility. Costs reduced over 18%.
- 80% reduction in administrative expenses and 31% reduction in telephone costs through implementation of central customer service center to align administrative costs with industry standards. For more information, click here.
Supply Chain Strategy Development - 12% reduction in excessive inventory and 30% reduction in logistics costs by implementing end-to-end supply chain and transportation optimization software system. For more information, click here.
- Outsourced computer utility and saved 18% in IT's budget, which included implementation of fully redundant MPLS with VoIP network. Reduced network costs 23% and overall telephone costs 32%.
- Delivered real-time updates to forecasts for firm orders and reduced ghost orders more than 50%; implemented best practices and improved WIP inventory more than 27%.
- Increased client revenue stream 20%.
- Implemented EDI for 80% of vendors and reduced lead times average of five to eight days.
- Automated funding for private label credit sales and improved cash flow by three days; reduced pull on credit line each day by more than $900,000.
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